Privacy Policy

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number and property address or suburb/postcode.
• Property and enquiry information you provide through a quote request, eligibility check or contact form — such as property type, current heating/hot water/solar system, and the service you are interested in.
• Information relevant to assessing rebate or discount eligibility under government programs (for example the Victorian Energy Upgrades program), where you choose to provide it.
• Correspondence you send us, such as emails, phone call notes and messages.
• Website usage information collected through cookies or analytics tools, if and when these are enabled on this site.

We generally collect personal information directly from you — for example, when you submit a quote request, use the eligibility checker, complete the contact form, or speak with us by phone or email. We do not knowingly collect personal information from children.

We collect and use personal information to:

• Respond to your enquiry and provide a quote or assessment;
• Assess and, where applicable, process your eligibility for Victorian Energy Upgrades, Solar Victoria or other government rebate or incentive programs;
• Schedule and deliver installation, maintenance or support services you have requested;
• Comply with our record-keeping and reporting obligations as an accredited program participant;
• Communicate with you about your enquiry, quote or installation, and — only with your consent — send you further information about our services; and
• Meet our legal and regulatory obligations.

We may disclose personal information to accredited installers, subcontractors or trade partners engaged to deliver your service, to relevant government bodies or program administrators where necessary to process a rebate or discount claim, and to our professional advisers or service providers (such as hosting or CRM providers) who help us operate our business. We do not sell personal information to third parties.

We will only send you marketing communications where you have consented to receive them, and you may opt out at any time by contacting us using the details below or using any unsubscribe mechanism provided in the communication itself.

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure, including through the use of secure systems and restricted access to personal information.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable time.

Where enabled, this website may use cookies or similar technologies and analytics tools (such as Google Analytics) to understand how visitors use the site. This section will be updated to reflect the specific tools in use once they are configured and approved.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The version published on this page is the current version.

For privacy questions, access requests or complaints, contact Vision Environmental Solutions on 1300 669 789 or [email protected], or via our contact page.