Frequently Asked Questions About Energy Upgrades and Rebates

It works like a reverse fridge: a fan draws in ambient air and a refrigerant circuit transfers that heat into your water tank. Because it moves heat rather than creating it, it uses roughly a third of the energy of a standard electric element.

The rebate depends on your existing system, your postcode and the model installed. Replacing an old electric or gas storage unit typically attracts the largest discount — we confirm your exact figure before you commit.

Yes. The systems we install are specified for Victorian conditions and include cold-climate operation, so you still get reliable hot water through winter.

A straight swap is normally completed in half a day to a day. Split systems or relocations may take slightly longer.

Victorian homeowners, landlords and businesses replacing an existing electric or gas hot water system are generally eligible. Renters can proceed with the property owner's consent.

Most Victorian homeowners, renters (with owner consent) and businesses replacing an inefficient heater or air conditioner are eligible. We confirm eligibility during your free assessment.

Replacing ducted gas or older electric heating with a high-efficiency reverse-cycle system typically cuts heating and cooling running costs by up to 60%.

A standard split system is installed in a few hours. Multi-head and ducted systems generally take one to two days.

Mitsubishi Electric, Daikin, Panasonic, Carrier, Midea, Fujitsu, Hitachi and other Tier-1 manufacturers — all with full Australian warranty.

Often yes. We inspect the existing ductwork during the on-site quote and recommend the most cost-effective path forward.