Privacy Policy
Vision Environmental Solutions Pty Ltd (ABN: 29639946115)
1. Introduction
Vision Environmental Solutions Pty Ltd ('we', 'our', 'us') is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, products, and services.
2. Collection of Personal Information
We collect personal information necessary to provide our products and services effectively. This may include your name, contact details, installation address, payment details, energy usage information, and relevant documentation required for rebate eligibility or service delivery.
3. How We Collect Information
We collect personal information through online forms, telephone calls, emails, in-person consultations, rebate applications, and cookies or analytics tools on our website.
4. Purpose of Collection
We collect and use personal information to provide services, process rebates, manage installations and warranties, comply with legal obligations, and communicate with customers.
5. Consent
By providing personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time by contacting us, subject to legal and contractual requirements.
6. Use and Disclosure of Personal Information
We do not sell or rent personal information. It may be disclosed to third parties as required by law, to perform our services, or with your consent. Third parties must handle data according to this policy and applicable laws.
7. Disclosure for Government Rebates and Incentive Programs
We may disclose your information to Federal and State bodies such as the Victorian Energy Upgrades (VEU) program, Solar Victoria, or the Clean Energy Regulator (CER) for rebate eligibility, approval, and compliance.
8. Disclosure to Contractors, Installers, and Manufacturers
We may share your information with licensed contractors, installers, and manufacturers for installation, maintenance, and warranty purposes. These parties are required to maintain confidentiality. Vision Environmental Solutions Pty Ltd is not responsible for manufacturer warranties.
9. Advertising, Media Partners, and Marketing Activities
We may work with print, electronic, and social media partners for advertising purposes. Limited personal data may be shared for campaign management and measurement. You can opt out of marketing communications at any time.
10. Data Security
We implement encryption, secure servers, firewalls, and access controls to protect personal data. While we take reasonable steps to secure data, no online system is completely secure.
11. Data Retention
Personal information is retained only as long as necessary or legally required, then securely deleted or anonymised.
12. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though this may affect site functionality.
13. Third-Party Links
Our website may contain external links. We are not responsible for their privacy practices and encourage users to review those sites’ privacy policies.
14. Access and Correction
You may request access to or correction of your personal information by contacting us in writing.
15. Customer Rights
You have the right to access, correct, or delete your data, opt out of marketing, and lodge complaints regarding privacy breaches.
16. International Data Transfers
Personal data is generally stored in Australia. If transferred overseas, we ensure compliance with Australian privacy laws.
17. Employee and Contractor Confidentiality
All Vision Environmental Solutions staff, contractors, and agents are bound by confidentiality and privacy obligations.
18. Children’s Privacy
We do not knowingly collect information from individuals under 18. Any such data found will be deleted promptly.
19. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be published on our website with the revised date.
20. Dispute Resolution
If you have concerns, please contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
21. Contact Us
Vision Environmental Solutions Pty Ltd
Email: [email protected]
Phone: 1300 669 789
Website: www.visiones.com.au
Conclusion
Vision Environmental Solutions Pty Ltd remains committed to maintaining the privacy, integrity, and security of all personal information entrusted to us. By engaging with our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy.